1. Overview
This policy applies to services provided by Nexsys Tech Limited. It should be read alongside our Terms & Conditions. As a business-to-business service provider, the statutory cancellation rights that apply to consumer purchases do not generally apply.
2. Deposits
- Deposits secure your project start date and cover initial planning, discovery and resourcing.
- Deposits are non-refundable once work has commenced.
- If we are unable to start the project for reasons within our control, the deposit will be refunded in full.
3. Development work
- Fees for design, development or bespoke build work already performed are non-refundable.
- If you cancel mid-project, you remain liable for all completed work up to the date of cancellation and any non-cancellable third-party costs.
- Any unearned portion of a prepayment (net of work completed and third-party costs) will be refunded within 30 days.
4. Maintenance plans
- Monthly maintenance plans may be cancelled with 30 days' written notice.
- Fees already paid for the current billing period are non-refundable.
- Annual plans may be cancelled with 30 days' notice; a pro-rata refund is available for full unused months, less any prompt-payment or annual discount previously applied.
5. Consultancy
- Booked consultancy sessions cancelled with less than 48 hours' notice are non-refundable.
- Sessions cancelled with more than 48 hours' notice may be rescheduled once at no charge.
6. Cancellation procedure
To cancel, email nexsys.te@gmail.com with your project reference and the reason for cancellation. We will confirm receipt and provide a written summary of any remaining amounts due or refundable.
7. Refund eligibility
Refunds are considered where:
- We are unable to deliver a service that has been paid for in advance.
- Prepaid work has not been carried out and is not attributable to third-party costs.
- A material fault caused by us cannot be remedied within a reasonable time.
Approved refunds are paid by bank transfer within 30 days to the account from which payment was originally received.
8. Non-refundable work
The following are not refundable in any circumstances:
- Time spent on discovery, planning, design, development, testing or deployment already delivered.
- Third-party licences, domain registrations, plugins, subscriptions or hosting purchased on your behalf.
- Fees relating to work delayed or blocked by the client.
9. Payment disputes
If you believe an invoice contains an error, please raise it in writing within 7 days of receipt. We will investigate promptly and issue a revised invoice or credit note where appropriate. Unpaid disputed invoices should be paid in the undisputed portion until resolution.
10. Contact
For refund enquiries, email nexsys.te@gmail.com.