1. Scope
These Service Terms apply to the specific services offered by Nexsys Tech Limited and supplement our Terms & Conditions. In the event of conflict, the more specific terms below prevail for the relevant service.
2. Website Design
- Delivery: concepts, revisions and final design assets delivered per the agreed statement of work.
- Revisions: two rounds of revision at each design stage are included unless otherwise stated.
- Acceptance: design is deemed accepted on written approval or 7 days after delivery without objection.
- Ownership: transfers on full payment; earlier concepts and unused variations remain our property.
3. Website Development
- Delivery: functional website built to the approved design and specification.
- Testing: we test in the latest two versions of the major evergreen browsers on standard viewport sizes.
- Acceptance: deemed accepted on written approval or 7 days after deployment without material objection.
- Post-launch fixes: genuine defects reported within 14 days of launch are corrected at no additional charge.
4. Maintenance
- Support: the maintenance plan defines the scope, hours and response times.
- Delivery: updates, monitoring and issue triage as per plan.
- Out of scope: new feature development is quoted separately.
- Cancellation: 30 days' written notice; see our Refund & Cancellation Policy.
5. Technical Support
- Support hours: Monday to Friday, 09:00 – 17:00 UK time (excluding UK public holidays).
- Response times: best-effort response the same business day; guaranteed SLAs available on request.
- Escalation: critical outages are prioritised.
6. IT Consultancy
- Delivery: written recommendations, roadmaps, reviews or advisory sessions per the agreed brief.
- Independence: our advice is objective; we may recommend third-party tools without commercial affiliation.
- Acceptance: reports and advice are deemed accepted on delivery.
7. Software Development
- Delivery: bespoke software delivered in agreed milestones with source code where included.
- Ownership: transfers on full payment, subject to third-party licences.
- Acceptance: milestone acceptance triggers the next milestone invoice.
- Warranty: defects reported within 30 days of milestone acceptance are corrected at no additional charge.
8. Hosting Advice
- We provide recommendations only; we do not resell hosting.
- Hosting contracts, invoicing and support remain strictly between you and your chosen provider.
- We are not liable for provider outages, price changes or policy changes.
9. Security Services
- Scope: hardening, monitoring and remediation as agreed in writing.
- No warranty: no security programme guarantees absolute prevention of compromise. We apply industry best practice with reasonable skill and care.
- Coordination: we cooperate with your other providers where necessary.
10. General provisions
Payment terms, ownership, portfolio rights, limitation of liability and governing law are set out in our Terms & Conditions and apply to every service.
11. Contact
For a quotation or clarification on any service, email nexsys.te@gmail.com.